Web / Product Design
French Government
Supporting the digital transformation of French ministries through redesign, creation, and optimization of institutional websites serving 67M+ French citizens.
Year :
2018-2021
Industry :
Government & Public Services
Client :
French Government (Multiple Ministries)
Project Duration :
4 years
Summary
Over 4+ years, I led UX design projects for multiple French Government ministries and agencies, serving 67 million+ French citizens across education, culture, foreign affairs, and administrative services.
Through collaborative workshops, user journey mapping, and comprehensive UX audits, I designed and optimized institutional websites, intranets, and digital platforms.
I pioneered a replicable methodology for creating and redesigning government digital interfaces, improving accessibility, engagement, and user satisfaction across diverse audiences. My work established design standards that continue to serve France's digital public services today.
CHALLENGES
Designing for diverse audiences with varying digital literacy levels (students, families, educators, civil servants, general public)
Balancing institutional requirements, accessibility standards, and modern user experience expectations
Creating scalable design solutions applicable across multiple ministries with different needs and constraints
Facilitating collaborative workshops with 12+ pilot academies to co-define functional priorities across diverse use cases
Establishing credibility and design standards in government contexts where tradition often outweighs innovation
Methodology
Discovery & Research
UX audits of existing platforms to identify pain points and improvement opportunities
Facilitation of needs expression and co-design workshops with stakeholders
Creation of personas and user journey mapping for diverse government audiences
Design & Collaboration
UX workshop leadership to align cross-functional teams and regional representatives
Wireframing of page layouts and site architecture
Creative direction during visual design phases
Writing of functional specifications for development teams
Methodology Innovation
Pioneered replicable framework for government digital interface creation and redesign
Established design standards adaptable across multiple ministries and use cases
Ministry for Europe and Foreign Affairs
Designed official website for the 43rd Antarctic Treaty Consultative Meeting (ATCM)
Created B2B2C event website with registration tools and practical content
Developed educational website for general public with focus on younger audiences
French Education Authorities
Designed website template for France's 30 Education Authorities (Académies)
Facilitated collaborative workshop with 12 pilot academies to co-define functional priorities
Created consistent user experience serving millions of students and families nationwide
Additional Government Projects
Ministry of Culture website redesign
National Gaming Authority voluntary self-exclusion request form
Ministry of National Education main website
Intranet and institutional website for General Secretariat for European Affairs
Impact
Served 67 million+ French citizens through improved digital public services
Created scalable design methodology adopted across multiple government agencies
Improved accessibility and engagement on critical institutional platforms
Established design standards for French government digital transformation
Key takeaways
Working with the French Government taught me that designing for public services requires a unique balance between institutional gravitas and user-centered simplicity.
Over four years across multiple ministries, I learned that government design isn't about making things flashy, it's about making critical services accessible to everyone, from tech-savvy teens to elderly citizens with limited digital literacy.
The challenge of facilitating workshops with 30+ regional education directors taught me how to build consensus across vastly different perspectives and transform political complexity into clear, functional design.
Perhaps most importantly, I learned that innovation in government doesn't come from revolutionary change, but from creating replicable, proven methodologies that can be trusted and adopted at scale.
The design systems and processes I pioneered continue to serve millions of French citizens today, proving that thoughtful design can have lasting impact on public services.
More Projects
Web / Product Design
French Government
Supporting the digital transformation of French ministries through redesign, creation, and optimization of institutional websites serving 67M+ French citizens.
Year :
2018-2021
Industry :
Government & Public Services
Client :
French Government (Multiple Ministries)
Project Duration :
4 years
Summary
Over 4+ years, I led UX design projects for multiple French Government ministries and agencies, serving 67 million+ French citizens across education, culture, foreign affairs, and administrative services.
Through collaborative workshops, user journey mapping, and comprehensive UX audits, I designed and optimized institutional websites, intranets, and digital platforms.
I pioneered a replicable methodology for creating and redesigning government digital interfaces, improving accessibility, engagement, and user satisfaction across diverse audiences. My work established design standards that continue to serve France's digital public services today.
CHALLENGES
Designing for diverse audiences with varying digital literacy levels (students, families, educators, civil servants, general public)
Balancing institutional requirements, accessibility standards, and modern user experience expectations
Creating scalable design solutions applicable across multiple ministries with different needs and constraints
Facilitating collaborative workshops with 12+ pilot academies to co-define functional priorities across diverse use cases
Establishing credibility and design standards in government contexts where tradition often outweighs innovation
Methodology
Discovery & Research
UX audits of existing platforms to identify pain points and improvement opportunities
Facilitation of needs expression and co-design workshops with stakeholders
Creation of personas and user journey mapping for diverse government audiences
Design & Collaboration
UX workshop leadership to align cross-functional teams and regional representatives
Wireframing of page layouts and site architecture
Creative direction during visual design phases
Writing of functional specifications for development teams
Methodology Innovation
Pioneered replicable framework for government digital interface creation and redesign
Established design standards adaptable across multiple ministries and use cases
Ministry for Europe and Foreign Affairs
Designed official website for the 43rd Antarctic Treaty Consultative Meeting (ATCM)
Created B2B2C event website with registration tools and practical content
Developed educational website for general public with focus on younger audiences
French Education Authorities
Designed website template for France's 30 Education Authorities (Académies)
Facilitated collaborative workshop with 12 pilot academies to co-define functional priorities
Created consistent user experience serving millions of students and families nationwide
Additional Government Projects
Ministry of Culture website redesign
National Gaming Authority voluntary self-exclusion request form
Ministry of National Education main website
Intranet and institutional website for General Secretariat for European Affairs
Impact
Served 67 million+ French citizens through improved digital public services
Created scalable design methodology adopted across multiple government agencies
Improved accessibility and engagement on critical institutional platforms
Established design standards for French government digital transformation
Key takeaways
Working with the French Government taught me that designing for public services requires a unique balance between institutional gravitas and user-centered simplicity.
Over four years across multiple ministries, I learned that government design isn't about making things flashy, it's about making critical services accessible to everyone, from tech-savvy teens to elderly citizens with limited digital literacy.
The challenge of facilitating workshops with 30+ regional education directors taught me how to build consensus across vastly different perspectives and transform political complexity into clear, functional design.
Perhaps most importantly, I learned that innovation in government doesn't come from revolutionary change, but from creating replicable, proven methodologies that can be trusted and adopted at scale.
The design systems and processes I pioneered continue to serve millions of French citizens today, proving that thoughtful design can have lasting impact on public services.
More Projects
Web / Product Design
French Government
Supporting the digital transformation of French ministries through redesign, creation, and optimization of institutional websites serving 67M+ French citizens.
Year :
2018-2021
Industry :
Government & Public Services
Client :
French Government (Multiple Ministries)
Project Duration :
4 years
Summary
Over 4+ years, I led UX design projects for multiple French Government ministries and agencies, serving 67 million+ French citizens across education, culture, foreign affairs, and administrative services.
Through collaborative workshops, user journey mapping, and comprehensive UX audits, I designed and optimized institutional websites, intranets, and digital platforms.
I pioneered a replicable methodology for creating and redesigning government digital interfaces, improving accessibility, engagement, and user satisfaction across diverse audiences. My work established design standards that continue to serve France's digital public services today.
CHALLENGES
Designing for diverse audiences with varying digital literacy levels (students, families, educators, civil servants, general public)
Balancing institutional requirements, accessibility standards, and modern user experience expectations
Creating scalable design solutions applicable across multiple ministries with different needs and constraints
Facilitating collaborative workshops with 12+ pilot academies to co-define functional priorities across diverse use cases
Establishing credibility and design standards in government contexts where tradition often outweighs innovation
Methodology
Discovery & Research
UX audits of existing platforms to identify pain points and improvement opportunities
Facilitation of needs expression and co-design workshops with stakeholders
Creation of personas and user journey mapping for diverse government audiences
Design & Collaboration
UX workshop leadership to align cross-functional teams and regional representatives
Wireframing of page layouts and site architecture
Creative direction during visual design phases
Writing of functional specifications for development teams
Methodology Innovation
Pioneered replicable framework for government digital interface creation and redesign
Established design standards adaptable across multiple ministries and use cases
Ministry for Europe and Foreign Affairs
Designed official website for the 43rd Antarctic Treaty Consultative Meeting (ATCM)
Created B2B2C event website with registration tools and practical content
Developed educational website for general public with focus on younger audiences
French Education Authorities
Designed website template for France's 30 Education Authorities (Académies)
Facilitated collaborative workshop with 12 pilot academies to co-define functional priorities
Created consistent user experience serving millions of students and families nationwide
Additional Government Projects
Ministry of Culture website redesign
National Gaming Authority voluntary self-exclusion request form
Ministry of National Education main website
Intranet and institutional website for General Secretariat for European Affairs
Impact
Served 67 million+ French citizens through improved digital public services
Created scalable design methodology adopted across multiple government agencies
Improved accessibility and engagement on critical institutional platforms
Established design standards for French government digital transformation
Key takeaways
Working with the French Government taught me that designing for public services requires a unique balance between institutional gravitas and user-centered simplicity.
Over four years across multiple ministries, I learned that government design isn't about making things flashy, it's about making critical services accessible to everyone, from tech-savvy teens to elderly citizens with limited digital literacy.
The challenge of facilitating workshops with 30+ regional education directors taught me how to build consensus across vastly different perspectives and transform political complexity into clear, functional design.
Perhaps most importantly, I learned that innovation in government doesn't come from revolutionary change, but from creating replicable, proven methodologies that can be trusted and adopted at scale.
The design systems and processes I pioneered continue to serve millions of French citizens today, proving that thoughtful design can have lasting impact on public services.